Returns and Refunds
Return Policy
MilleNew Vintage accepts returns for all orders within 14 days of the delivery date. Products must be returned in the same condition in which they were received, without signs of use or damage, and with all original labels intact. Any exceptions will be evaluated on a case-by-case basis.
Return Procedure
- Return request To start the process, send a request to info@millenewvintage.it specifying the order number and the reason for the return.
- Return approval After the request has been evaluated, instructions for returning the goods will be provided.
- Return shipping Shipping costs are the responsibility of the customer. It is recommended to use a traceable shipping service.
- Verification and refund After receiving and checking the products, the refund will be issued according to the methods indicated.
Refunds
- Refunds are processed within a certain amount of time after receiving the return.
- The amount will be credited according to the agreed methods.
- Initial shipping charges may not be refundable.
Non-returnable products
Some items may not be eligible for return. For more information, please contact customer service.
For any questions, please contact our customer service at info@millenewvintage.it .